Security

RedisGreen and Stovepipe Studios make the security of your servers and your data our top priority. Our systems were designed from the ground up to be more secure and reliable than the competition — this is achieved by service isolation and regular system reviews.

RedisGreen's primary physical infrastructure runs on Amazon's secure data centers. Amazon's data centers are accredited by:

  • ISO 27001
  • SOC 1/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)
  • PCI Level 1
  • FISMA Moderate
  • Sarbanes-Oxley (SOX)

RedisGreen stores backups and disaster recovery systems in a secure facility with N+1 power and cooling, zone 4 seismic rating power, and a pending accreditation under SAS 70 Type II.

Service Isolation

RedisGreen servers are dedicated virtual machines, firewalled off from direct communication with one another. As a result, many of the vulnerabilities that affect multi-tenant architectures are absent from the design of RedisGreen.

Credit Card Safety

RedisGreen does not store any credit card information from customers. Braintree processes payments and stores all payment information. Braintree is an independent, audited, PCI-compliant service.

Employee Access

Stovepipe Studios and RedisGreen employees never access the contents of RedisGreen databases unless required to for support reasons. Staff may log into your account to reproduce bugs or problems, and will look at summary reports on the performance of database queries as part of routine monitoring.

When working on support issues we try to respect your privacy and avoid accessing any information stored in your database unless needed to resolve an issue.

Vulnerability Disclosure

To report a security vulnerability, the Stovepipe Studios security team can be reached at security@stovepipestudios.com. Security is a top priority at Stovepipe Studios; we will be in touch with you as soon as possible.

Use the following public key to keep your message safe and please provide us with a secure way to respond to you.

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