Privacy Policy

This Privacy Policy is effective August 19, 2016.

Stovepipe Studios is committed to the right to privacy of individuals. We do not sell or rent your personal information to third parties. Please read this privacy policy to learn more about the ways in which we use and protect your personal information.

Stovepipe Studios, Inc. (“Stovepipe Studios” or the “Company”) is committed to protecting the privacy of your information.

1. Web Sites Covered

The privacy practices of this statement apply to our services available under the domain and subdomains of this website (the "Site").

2. Information Collected

Stovepipe Studios offers a variety of services that are collectively referred to as the “Services.” Stovepipe Studios collects information from individuals who visit the Company’s Web site (“Visitors”) and individuals who register to use the Services (“Customers”).

When expressing an interest in obtaining additional information about the Services or registering to use the Services, Stovepipe Studios may require you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services, Stovepipe Studios may require you to provide the Company with financial qualification and billing information, such as billing name and address, and credit card number (“Billing Information”). Stovepipe Studios may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information are referred to collectively as “Data About Stovepipe Studios Customers.”

As you navigate the Company’s Web site, Stovepipe Studios may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web site (such as the Web pages viewed and the links clicked).

3. Use of Information Collected

The Company uses Data About Stovepipe Studios Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services.

The Company may also use Data About Stovepipe Studios Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company and its partners, such as information about promotions or events.

Stovepipe Studios uses credit card information solely to check the financial qualifications of prospective Customers and to collect payment for the Services.

Stovepipe Studios uses Web Site Navigational Information to operate and improve the Company’s Web site. The Company may also use Web Site Navigational Information alone or in combination with Data About Stovepipe Studios Customers to provide personalized information about the Company.

4. Web Site Navigational Information

Stovepipe Studios uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web site (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information that may be collected on the Company’s Web site and how this information may be used.

4.1 Cookies

Stovepipe Studios uses cookies to make interactions with the Company’s Web site easy and meaningful. When you visit the Company’s Web site, Stovepipe Studios’s servers send a cookie to your computer. Standing alone, cookies do not personally identify you. They merely recognize your Web browser. Unless you choose to identify yourself to Stovepipe Studios, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a “Contact Me” or a “30 Day Free Trial” Web form), you remain anonymous to the Company. Stovepipe Studios uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.

If you have chosen to identify yourself to Stovepipe Studios, the Company uses session cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Services, a session cookie containing an encrypted, unique identifier that is tied to your account is placed your browser. These session cookies allow the Company to uniquely identify you when you are logged into the Services and to process your online transactions and requests. Session cookies are required to use the Services.

Stovepipe Studios uses persistent cookies that only the Company can read and use to identify browsers that have previously visited the Company’s Web site. When you purchase the Services or provide the Company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the Company places on your Web browser. The Company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the Company does not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web site, but you may not be able to successfully use the Services.

Stovepipe Studios may use information from session and persistent cookies in combination with Data About Stovepipe Studios Customers to provide you with information about the Company and the Services.

4.2 Web Beacons

Stovepipe Studios uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web site and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, Stovepipe Studios may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web site. Stovepipe Studios uses Web beacons to operate and improve the Company’s Web site and email communications.

Stovepipe Studios may use information from Web beacons in combination with Data About Stovepipe Studios Customers to provide you with information about the Company and the Services.

4.3 Flash Cookies

Stovepipe Studios may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on our site to personalize your visit. Third parties, with whom the Company partners to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.

Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies.

4.4 IP Addresses

When you visit Stovepipe Studios’s Web site, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, Stovepipe Studios uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web site.

4.5 Third Party Cookies

From time-to-time, Stovepipe Studios engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web site. Stovepipe Studios may also use other third-party cookies to track the performance of Company advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it.

5. Public Forums, Refer a Friend, and Customer Testimonials

Stovepipe Studios may provide bulletin boards, blogs, or chat rooms on the Company’s Web site. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Stovepipe Studios is not responsible for the personal information you choose to submit in these forums.

Customers and Visitors may elect to use the Company’s referral program to inform friends about the Company’s Web site. When using the referral program, the Company requests the friend’s name and email address. Stovepipe Studios will automatically send the friend a one-time email inviting him or her to visit the Company’s Web site. Stovepipe Studios does not store this information.

Stovepipe Studios may post a list of Customers and testimonials on the Company’s Web site that contain information such as Customer names and titles. Stovepipe Studios obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.

6. Sharing of Information Collected

Stovepipe Studios may share Data About Stovepipe Studios Customers with the Company’s service providers so that these service providers can contact Customers and Visitors who have provided contact information on our behalf. Stovepipe Studios may also share Data About Stovepipe Studios Customers with the Company’s service providers to ensure the quality of information provided. Unless described in this privacy statement, Stovepipe Studios does not share, sell, rent, or trade any information provided with third parties for their promotional purposes.

From time to time, Stovepipe Studios may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from Stovepipe Studios, the Company may share Data About Stovepipe Studios Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). Stovepipe Studios does not control our business partners’ use of the Data About Stovepipe Studios Customers we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.

Stovepipe Studios uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.

Stovepipe Studios is liable for appropriate onward transfers of personal data to third parties.

Stovepipe Studios reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

Please be aware that Stovepipe Studios may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

7. International Transfer of Information Collected

To facilitate Stovepipe Studios’s global operations, the Company may transfer and access Data About Stovepipe Studios Customers from around the world, including the United States. This Privacy Statement shall apply even if Stovepipe Studios transfers Data About Stovepipe Studios Customers to other countries.

In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-U.S. Privacy Shield, Stovepipe Studios is potentially liable.

8. Communications Preferences

Stovepipe Studios offers Customers and Visitors who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request specifying your communications preferences to support@stovepipestudios.com. Customers cannot opt out of receiving transactional emails related to their account with Stovepipe Studios or the Services.

9. Correcting/Updating/Deleting/Deactivating Personal Information

Users have the right to access their personally identifiable information (such as zip code, phone, email or postal address) to facilitate a change or delete their data. Stvepipe Studios provides a way to correct, update or delete/deactivate users' personally identifiable information. Usually this is done by altering details under the "Account" section of the Site. It can also be done by emailing our Customer Support, contacting privacy@stovepipestudios.com, or contacting us by postal mail at the contact information listed below.

10. EU-U.S. Privacy Shield Framework

Stovepipe Studios complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Stovepipe Studios has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov.

The United States Federal Trade Commission (FTC) is the enforcement authority with jurisdiction over this compliance with the Privacy Shield.

In compliance with the EU-U.S. Privacy Shield Principles, Stovepipe Studios commits to resolve complaints about your privacy and our collection or use of your confidential information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Stovepipe Studios at:

privacy@stovepipestudios.com
Stovepipe Studios Privacy
4304 18th Street #14562
San Francisco CA 94114
United States

Stovepipe Studios has further committed to refer unresolved privacy complaints under the EU-U.S. Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Finally, as a last resort and in limited situations, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.

11. US-Swiss Safe Harbor

Stovepipe Studios complies with the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Switzerland. Stovepipe Studios has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. If there is any conflict between the policies in this privacy policy and the Safe Harbor Privacy Principles, the Safe Harbor Privacy Principles shall govern. To learn more about the U.S.-Swiss Safe Harbor and to view our certification page, please visit http://www.export.gov/safeharbor/.

This Privacy Policy details certain policies implemented throughout Stovepipe Studios implementing the Principles and governing Stovepipe Studios's use of personally identifiable infomation provided to Stovepipe Studios via the Site or otherwise. If there is any conflict between the policies in this Privacy Policy and the Principles, the Principles will govern.

Stovepipe Studios takes its users' privacy concerns seriously. If you believe that Stovepipe Studios has not adhered to this Privacy Policy, please contact us as described below. We will do our utmost to address your concerns. If you feel that your complaint has been addressed incompletely, please let us know for further investigation.

In compliance with the US-Swiss Safe Harbor Principles, Stovepipe Studios commits to resolve complaints about your privacy and our collection or use of your personal information. Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Stovepipe Studios at:

privacy@stovepipestudios.com
Stovepipe Studios Privacy
4304 18th Street #14562
San Francisco CA 94114
United States

Stovepipe Studios has further committed to refer unresolved privacy complaints under the U.S.-Swiss Safe Harbor Principles to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

12. Security

Stovepipe Studios uses appropriate administrative, technical, and physical security measures to protect Data About Stovepipe Studios Customers. For specific details about our security policy, please see our Security page.

13. Changes to this Privacy Statement

Stovepipe Studios reserves the right to change this Privacy Statement. Stovepipe Studios will provide notification of the material changes to this Privacy Statement through the Company’s Web site at least thirty (30) business days prior to the change taking effect.

14. Contacting Us

Questions regarding this Privacy Statement or the information practices of the Company’s Web site should be directed to privacy@stovepipestudios.com or by mailing Stovepipe Studios, 4304 18th Street #14562, San Francisco CA 94114, United States. Customer support can be reached by contacting support@stovepipestudios.com.